faq

Most Frequently Asked Questions Revealed:

1. When can I expect my package to arrive?

A: turtlepro.co partners with global merchants in order to provide you the best prices and the most interesting products. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as UK, United States, China, Europe, Thailand etc... It may take anywhere from 14 - 40 days on average, except products tagged with domestic, you can expect in 7 days. This is highly dependent on the customs and import process in your country. Please note during the November/December holiday season that these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region. 

USA: Between 14 - 21 days average 

Canada: Between 21 - 30 days average

Europe: Between 25 - 40 days average

Australia: Between 21 - 40 days average

All Others: Between 31 - 60 days average

 

2. When can I expect tracking information? I didn't receive any notification emails of an order confirmation or tracking, where can I get that?

A: Typically the shipping carriers update their system slowly (several days may pass before you get tracking and that takes time to update itself as well). Unfortunately not all of our global suppliers provide tracking numbers (most do) but we do offer a 100% satisfaction guarantee.

3. Refunds/Exchange Policy

A: Read more details here

4. Will you work with bloggers, social media famous, models, etc?

A: Generally yes, please send us your information, social media accounts, and any other helpful information to us at turtlepro.co@gmail.com and we will review it. .

5. Do you accept wholesale orders? 

A: Depending on order size requested and your business it is possible. Please email us at turtlepro.co@gmail.com